These Terms of Service ("Terms") are a legal agreement between [Company Legal Name] ("POSify Rx," "we," "us," or "our") and the person or pharmacy business ("you," "your," or "Customer") that creates an account for or otherwise uses POSify Rx, including our web application, progressive web app ("PWA"), offline terminal software, and related services (collectively, the "Service").
By creating an account, installing the Service, or using it in any way, you agree to these Terms. If you are agreeing on behalf of a pharmacy, company, or other organization, you confirm that you have authority to bind that organization, and "you" refers to that organization.
If you do not agree to these Terms, do not use the Service.
You must be at least 18 years old and legally able to enter into a binding contract to create an account.
The Service is designed for licensed pharmacies, drug stores, and similar retail health businesses operating in Bangladesh. You represent that you hold, or your employer holds, any pharmacy license, drug sale license, or other regulatory authorization required by the Directorate General of Drug Administration ("DGDA") or other applicable authority to operate the business you are using the Service for.
Accounts are role-based (e.g., Owner, Pharmacist, Cashier). The Owner account holder is responsible for assigning roles appropriately and for all activity that occurs under any account associated with their pharmacy.
You must provide accurate, current information when registering and keep it up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not you authorized it. Notify us immediately at [Support Email] if you suspect unauthorized access.
We may suspend or terminate accounts that provide false information, violate these Terms, or are used in a way that creates risk or legal exposure for us, other users, or the public.
POSify Rx provides point-of-sale, inventory, staff, compliance, and AI-assisted tools for pharmacies, including but not limited to:
We may add, change, or remove features at any time. We will make reasonable efforts to notify you of material changes that significantly reduce functionality you rely on.
The Service is designed to keep working without an internet connection. Transactions, stock movements, and other records are stored locally on the device (via IndexedDB) and synchronized to our central database (MySQL-backed infrastructure) once a connection is restored.
You are responsible for the security of any device running the Service offline, including physical access controls, since locally cached data resides on that device until it syncs.
We are not responsible for data loss caused by device failure, browser data clearing, uninstalling the app, or similar events that occur before local data has synced to our servers. We recommend syncing regularly and not clearing browser storage on terminal devices.
In rare cases, offline entries made on multiple devices may conflict when they sync (for example, the same batch sold from two terminals while both were offline). We use reasonable reconciliation logic, but you are responsible for reviewing sync results and correcting any discrepancies in your records.
POSify Rx includes AI-generated insights (such as expiry alerts, demand forecasts, and anomaly flags) and an AI chatbot that answers questions about stock, dosage formats, and policies.
AI outputs are generated automatically and may be inaccurate, incomplete, or out of date. AI insights and chatbot responses are provided to assist your staff and are not a substitute for professional pharmaceutical, medical, legal, or regulatory judgment. You remain solely responsible for all dispensing decisions, dosage verification, inventory decisions, and regulatory filings made using the Service.
Do not rely on the AI chatbot as the sole source for clinical, dosage, or safety-critical decisions. Always verify against the product label, a licensed pharmacist's judgment, and applicable regulatory guidance.
Our DGDA-aligned ledgers, regulatory center, and audit logs are designed to help you organize and export records in commonly expected formats. They do not guarantee compliance with DGDA requirements or any other law, and we do not review your specific regulatory obligations.
You are solely responsible for ensuring your business complies with all applicable pharmacy, drug control, tax, labor, and data protection laws in Bangladesh. Consult a qualified professional for compliance advice specific to your business.
Some parts of the Service may be offered free of charge; others may require a subscription or per-terminal fee, as described at signup or in an order form.
Fees, if any, are described at [Pricing Page URL] or in your order form and are exclusive of applicable taxes unless stated otherwise. You authorize us (or our payment processor) to charge your chosen payment method on the applicable billing cycle.
Except as required by law or expressly stated otherwise, fees are non-refundable. We may change fees on renewal with advance notice as described at signup or in your order form.
We may suspend access to paid features if payment is overdue, after reasonable notice.
You agree not to:
We may suspend or terminate access for violations of this section.
"Customer Data" means the transaction records, inventory data, staff records, customer records, and other content you or your staff input into or generate through the Service.
As between you and us, you own your Customer Data. You grant us a license to host, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Service (including generating AI insights for your own account), and as otherwise described in our Privacy Policy.
You are responsible for the accuracy, legality, and appropriateness of Customer Data you input, including ensuring you have any consents needed from customers or staff to record their information.
We may use de-identified or aggregated data (that does not identify you, your staff, or your customers) for analytics, benchmarking, and improving the Service, including AI features.
The Service, including its software, design, trademarks, and AI models or prompts we use, is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as permitted here.
You retain ownership of your Customer Data as described in Section 9.
The Service may interoperate with third-party hardware (such as barcode scanners and ESC/POS thermal printers) and third-party services (such as payment processors, cloud infrastructure providers, or SMS/email delivery providers). We are not responsible for the performance, availability, or security practices of third-party hardware or services, which are governed by their own terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
We do not warrant that AI-generated insights, forecasts, or chatbot responses will be accurate, complete, or suitable for any particular purpose, including dispensing, dosage, or regulatory decisions.
We do not warrant that offline data will always sync successfully or that no data conflicts or losses will occur.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) [Fallback Cap, e.g., BDT 5,000].
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for our gross negligence, willful misconduct, or fraud.
You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms or applicable law; (b) Customer Data you input; (c) dispensing, sale, or regulatory decisions made by you or your staff, whether or not informed by AI insights or the chatbot; or (d) your violation of any third party's rights.
You may stop using the Service and close your account at any time by contacting [Support Email].
We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we reasonably believe your use poses a security or legal risk, with notice where practicable.
Upon termination, your right to use the Service ends. We will make reasonable efforts to allow you to export your Customer Data for a period of [30/60/90] days after termination, after which we may delete it in accordance with our Privacy Policy and applicable law.
We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms with a new "Last updated" date, and, where required by law, by additional notice (e.g., in-app notice or email). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the People's Republic of Bangladesh, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of [City, e.g., Dhaka], Bangladesh, unless otherwise required by applicable law.
Entire agreement. These Terms, together with our Privacy Policy and any order form, are the entire agreement between you and us regarding the Service.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control (e.g., internet or power outages, natural disasters, government action).
[Company Legal Name]
[Registered Address]
Email: [Support Email]
Phone: [Support Phone]